Salon Policies
I’m so glad you’re here! My salon is a space for relaxation, creativity, and a little “me time.” To keep everything running smoothly and stress-free for both of us, I have a few simple policies in place.
These aren’t here to be strict — they’re here so every client gets the pampering and calm experience they deserve. By booking, you’re agreeing to these terms.
Bookings and Deposits
A small non-refundable deposit may be required to hold your spot — this comes off your final total.
This helps keep my schedule fair and ensures your time is reserved just for you.
Running Late
If you’re more than 15 minutes late, we may need to shorten your appointment — but the full booked price still applies.
If shortening isn’t possible, the appointment will need to be rebooked, and the full cost of the missed service still applies.
Please allow yourself plenty of time to arrive so we can enjoy the full appointment together.
Feeling Unwell
If you’re sick, please reschedule — I can’t work if I catch it too, and I want you to be able to relax properly when you’re feeling better.
If you wake up unwell on the day, please let me know first thing in the morning. Later notice will be treated as a cancellation.
Cancellations
Life happens, but please give me at least 24 hours’ notice if you need to cancel.
Cancellations made with less than 24 hours’ notice, or not showing up, will be charged at the full service price.
Until that fee is cleared, I won’t be able to accept any future bookings.
Payments
Payment is due at the time of your appointment.
Missed or unpaid fees will mean I can’t accept future bookings until they’re cleared.
Kids and Guests
Babies who aren’t yet mobile are welcome — I completely understand how hard it can be for new mums to find time for themselves.
Please let me know at the time of booking so I can allow a little extra time in case bub gets fussy.
For safety and comfort, additional guests or older children can’t be accommodated during appointments unless agreed beforehand.
Thank you so much for respecting these policies. They help me give every client the relaxed, pampered experience they deserve.